Log on to Your Tenant Portal and Submit a Maintenance Request
Please read before submitting a maintenance request
Please login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please click on the Get Started button below.
Realty Executives is committed to providing quality services to all residents. All work orders must be submitted in writing through your online portal. If you cannot access your resident portal, please contact the office to have your login and password reset. We do not take work orders over the phone. There are maintenance technicians on call 24 hours day/7 days a week.
For maintenance requests, go to your resident online portal and submit your service request online.
Emergencies – Ensure you first understand what constitutes an emergency. If it is a true emergency, call our office immediately at 573-336-2206. If it is after hours our emergency hotline will walk you through who to contact for your repair.
What is and isn’t an emergency?
Realty Executives is pleased to provide our residents with 24-hour Emergency Service. Hopefully, you’ll never need this service, but if you do, you will certainly appreciate having maintenance personnel just a phone call away. Before you pick up the phone to call us, though, we want you to know what to expect.
Emergency Service is just that: service we provide to you in the event of a true emergency. We have developed a response procedure for emergencies and other situations that arise during non-business hours. We believe that if you know what to expect from us, you’ll be better prepared to deal with an unexpected event.
If you have time to look it up on a website it is Probably NOT an after-hours emergency…. Lack of AC, hot water, or a clogged drain are not emergencies at 9pm (or 3am). Report them to the office through your portal and they will be reviewed.
No Heat in your Apartment:
This is only an emergency in extreme cold weather in the winter time and when the heater is not working due to mechanical malfunction. If your gas or electric is shut off for non-payment of your bill, call your electric or gas provider.
No Electricity in your Apartment:
Blown fuses are not considered after-hours emergencies. Please familiarize yourself with your fuse panel and/or breakers. In some instances, the fuse panels or breaker boxes may be in the garage, utility room or basement. Check your breakers to ensure one has not been tripped before you call.
Electrical outage may be considered an emergency ONLYif there is no electricity throughout the unit AND:
- You have called the electrical company and they are no local outages.
- You have checked all circuit breakers by flipping them hard to the OFF position and then hard to the ON position and have reset any and all GFI breakers (these are the little buttons sometimes found on outlets in bathrooms, kitchens, laundry rooms, and garages.
Partial outages do not constitute an emergency. If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet and turn off the circuit breaker or remove the fuse, then report the problem through your portal online.
Gas Leaks or “Smell of Gas”
Please contact your gas company from a phone NOT located in the apartment. Sparks from phones, even cell phones, can ignite gas. Natural gas has the unmistakable odor of rotten eggs. If you suspect an appliance is leaking gas, turn off the appliance and turn off the gas supply to that appliance (you should be able to find a shut-off handle somewhere on the supply line). And not everything that smells like natural gas actually is.
Flooding of your Apartment
Call immediately if there is risk of damage to possessions or the property and you cannot contain the leak. Turn off the water valve to the broken pipe or to the exterior water main, if you can locate it, until a contractor arrives. Do everything within your power to contain any leaking or flooding and, if necessary, contact other residents who may be affected by the leak.
Call 911 first!! Then call us.
Carbon Monoxide Presence
If you have gas heat or water, you should have a carbon monoxide detector installed—most of our units with gas already have such units. They may be purchased at most any hardware or home improvement store. Carbon monoxide cannot be smelled. If your carbon monoxide detector sounds, take the following action:
- If no one is exhibiting symptoms of CO poisoning, then check the detector. If it is a battery operated one, take it outside. If it continues to sound, it is defective (or the
battery is low). Otherwise, get all family members outdoors immediately Call 911
- It is preferred that you leave all windows and doors closed provided everyone has left the apartment. This will allow a more accurate reading of CO levels to be measured when the Fire Department responds. Any open doors or windows may allow CO gases to dissipate before the arrival of the Fire Department.
Total stoppage of the plumbing drain system
If your plumbing drain system ceases to work, none of your sinks, tubs or toilets will function properly. The stoppage of one toilet or drain when other bathrooms are functional is not an emergency.
No Hot Water in your unit
This may be considered an emergency ONLY if there has been no hot water for an extended period of time: days not hours. In the event of no hot water, and it is not during a contractor’s normal business hours, we may be unable to repair the problem in as timely a manner as we would like, so be resourceful in the meantime.
Clogged or Backed Up Toilet
This may be considered an emergency ONLY if there is only one toilet in the unit AND you have made every effort, including plunging, to clear the stoppage yourself. In any case, turn off the valve behind the toilet, shut the lid and clean up any mess – due to health reasons maintenance personnel may not begin work until the area is cleaned up and essentially free of bacterial contaminants.
Noise Complaints or Security Issues
Please contact the Police @ 911. We do not handle neighbor disputes or other police-type matters. Do not call anyone on the emergency list as they cannot resolve these type issues.
Failure of the AC system is NOT an emergency. Please report the problem through your portal and a maintenance person will be contacted the next business day.
Locked Out of Your Apartment, or any problem involving your lock and/or key
If you lock yourself out of your apartment, you will need to call a locksmith. Lock-outs are not after hour emergencies. THE LOCK MAY NOT BE CHANGED unless absolutely necessary – and it is the Resident’s responsibility to ensure that Realty Executives gets a copy of any new keys that do not match the keys given at occupancy. If you are locked out during normal office hours, please stop by our office to sign out a spare key. This spare key must be returned to the office by the close of business the same day or a $75 rekey fee will be assessed.
How to Contact Us
Call the office at 573-336-2206 and the voice recording will guide you through the process. This will get you to the after hours emergency information. Call the phone number that matches your emergency. If the maintenance person does not answer, leave a voicemail and they will call you back.
Please remember; AC issues, clogged toilets or drains or anything else that can be handled during normal business hours may incur a minimum $50 after hours misuse charge per call. Once you have contacted the emergency service, you must remain available, so the maintenance person can reach you by phone. At this time, he or she will decide when to meet you at your unit to resolve the problem.
Missed Appointments, Neglect and Unnecessary Service Calls
The resident is responsible for the payment of any invoice for which a repair was made for damage, etc., caused by their misuse or neglect. The resident is also responsible for the payment of any service call charged by a contractor for:
- A missed appointment
- Not providing access to the unit when requested.
- Not leaving any keyless bolting devices unlocked and/or not following other instructions resulting in the contractor not being able to gain entry to the property. A pet left in the home that the contractor feels is threatening in any way.
- Other reasons that are clearly the fault of, and/or are under the control of, the resident that do not allow the contractor to complete the necessary work.
Residents may cancel an appointment by calling the maintenance person that contacted you or a member of our staff during regular office hours. We require at least 90 minutes prior to their scheduled appointment with the contractor for us to cancel an appointment. If possible contact the maintenance person directly to cancel an appointment.